How can I pay you? 
We accept cash, cheque and credit cards by arrangement.
When do I pay you?
Our terms are strictly "pre-payment" or "cash on delivery". If there is a possibility you will not be present at time of delivery, we suggest that you leave payment with a workmate or in an obvious place. No money - no pizza. A re-delivery will incur an $11.00 surcharge.
How can you offer a same day service when other pick up and delivery services offer a 2 and 3 day service?
The difference is we own and operate our own plant located within inner eastern Melbourne. Modern up to date equipment and experienced staff service the pick up and delivery work flow that is our core activity.
What is your policy on reprocessing garments I am not satisfied with?
Our policy is to guarantee satisfaction. We will re-process at no additional charge. This may require your "owners risk" should a stain require treatment beyond the garment's care label.
Do you guarantee to remove all stains?
Whilst almost all stains are removable, much depends on the type of stain and the particular fabric. Natural fibres accept dye stuff and lose them just as easily. Not all stains can be removed safely. For this reason we will provide you an owners risk form with an explanation of the possible result of further processing. Any risk is a decision for you to make.
  Do you have a three piece special?
We have a perennial special of $5.40 off for every three pieces. Each piece is priced individually and for every three there applies the $5.40 discount.
Why don't you just have a fixed price three piece special?
Our method of pricing is a fair way of doing business. We discount for whatever you give us i.e. every item attracts a discount whether or not it is a non standard piece or not. Other dry cleaners will not honour a three piece special if one piece is not a standard item and you end up paying full price for three items.
What time do I have to book with you to get a same day delivery?
We operate a strict cut off time of 9.00am. If you book after this time we cannot provide any surety of a same day delivery. In this case we can assure you of an overnight delivery at worst.
What areas do you service? 
Currently, we service the Melbourne CBD, South Melbourne, St Kilda Rd, St Kilda, Prahran, Toorak, Richmond and Collingwood.
Can I get my dry cleaning picked up on weekends?
Pick up and delivery services operate 5 days per week Monday to Friday. 
Can I get my dry cleaning picked up from home after working hours?
Yes, we provide a domestic pick up and delivery service before and after hours by arrangement.
Can you pick up my dry cleaning from work and drop off at home?
Yes, we can provided that both the pick up and delivery points are within our areas of circulation. An additional fee of $11.00 flat will be charge for this service.
Can you do repairs and alterations?
Yes, we can undertake all types of garment repair and alteration. Allow up to two to three days turnaround from day of pick up.
Do you offer a "deluxe" or "orchid" service?
Yes, we offer a full deluxe service and we specialise in wedding gowns, formal wear and after five apparel.
Can you wash and press shirts and do my washing?
Yes, we can expertly launder and press your shirts. You can specify whether you want them hung or folded. Our hi-tech washer and dryer equipment ensure wash and dry cycles are gentle on your washing and, most importantly, not over dried ensuring little or no pressing.
Do you dye clothes?
Yes, we can provide a fabric dye service. The fabric you wish to dye must be 100% natural fibre and shrinkage resistant. Any visible thread is most likely to have a polyester content and will not take the colour. Consider this statistic - 3% of all dye jobs of garments in the made up state are 100% satisfactory. Therefore in 97% of the time your are best off spending your money on a new garment the colour you want. Allow up to ten working days from day of pick up.
Do I have to have my garment in for a repair cleaned?
Yes, it is a health and safety requirement to have any used garment cleaned prior to repair. New garments with shop tags attached will avoid this expense.
Can I have my garments "pressed only"?
Yes, this is no problem provided you stipulate your requirement at time of pick up. Press only items are exempt from our volume discount pricing and will be charged at 75% of the standard piece price.
Can you clean my doona and how long will it take?
Yes we can clean doonas and quilts by either "wet" or "dry" methods. Subject to the filling, turnaround can be same day or at worst overnight.


 


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